Refund & Returns Policy

30-Day Return Window

We offer a generous 30-day return window for all purchases. Items must be returned within 30 days of the delivery date to be eligible for a full refund or exchange.

Return Conditions

To ensure a smooth return process, please make sure your items meet the following conditions:

• Items must be in original, unworn condition
• All original packaging, tags, and labels must be intact
• Shoes must show no signs of wear (indoors try-on only)
• All accessories and dust bags must be included
• Items must be free from odors, stains, or damage

Non-Returnable Items

The following items cannot be returned for hygiene and safety reasons:

• Items that have been worn outdoors
• Customized or personalized shoes
• Items damaged due to misuse or normal wear
• Items returned after the 30-day window

How to Return Items

Returning your Golden Goose items is simple and straightforward:

Step 1: Contact Us

Email us at [email protected] with your order number and reason for return. We'll provide you with a return authorization number and detailed instructions.

Step 2: Package Your Items

Carefully package your items in the original box with all accessories. Include the return authorization number in your package.

Step 3: Ship Your Return

Use the prepaid return label we provide (for domestic returns) or arrange your own shipping. We recommend using a trackable shipping method.

Refund Processing

Once we receive and inspect your returned items, we'll process your refund according to the following timeline:

Processing Time

• Inspection: 1-2 business days after receipt
• Refund approval: Same day as inspection completion
• Credit to original payment method: 5-10 business days

Refund Methods

Refunds will be issued to your original payment method:

• Credit/Debit Cards: 5-7 business days
• PayPal: 3-5 business days
• Bank transfers: 7-10 business days

Exchanges

We're happy to exchange your items for a different size or color, subject to availability.

Exchange Process

• Follow the same return process outlined above
• Specify the item you'd like to exchange for
• We'll ship the new item once we receive your return
• No additional shipping charges for size exchanges

Shipping Costs

Our shipping cost policy for returns:

• Defective items: We cover all return shipping costs
• Size exchanges: Free return shipping within the US
• General returns: Customer responsible for return shipping
• International returns: Customer responsible for all shipping costs

Damaged or Defective Items

If you receive damaged or defective items, please contact us immediately:

• Email photos of the damage to [email protected]
• Include your order number and description of the issue
• We'll arrange immediate replacement or full refund
• All shipping costs will be covered by us

International Returns

For international customers:

• Same 30-day return window applies
• Customers responsible for return shipping costs
• Items must be declared as "returned goods" to avoid customs fees
• Refunds processed in original currency when possible

Policy Updates

This refund and returns policy may be updated periodically. Any changes will be posted on this page with an updated effective date. Continued use of our website constitutes acceptance of any policy changes.

Last Updated: January 2025